Frequently Asked Questions (FAQ) Regarding x2Vol
We will have Q&A sessions before every hours deadline. Dates will be sent out on Remind.
1. Am I in the right group on x2VOL?
When you join the Class of 20__ group, you have only joined the school, not the NHS group. You need to go to:
2. How do I create an account in x2VOL?
There is a step-by-step guide on the tab above "x2VOL Account" for creating an x2VOL account. If you are still having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
3. How do I log hours in x2VOL?
There is a video (created by x2VOL) at the bottom of this page that walks you through how to log hours. If you are still having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
4. How do I know what types of activities I can perform for service hours?
On the "Service Guidelines" tab, there is a list of service guidelines and requirements for approved service projects.
5. What are my responsibilities after submitting a service project?
Once you submit hours, x2VOL sends an automatic email to the person you list as a contact so they can verify your attendance and service time. It’s your job to let the contact person know that they should expect an email from x2VOL and, if needed, you should follow up with a polite reminder. Your hours are not fully submitted until they are verified by the contact person. If you do not include an email for a contact person, there is no way for them to electronically verify your service.
6. My hours have not been verified, and I submitted them a long time ago OR my contact person accidentally deleted the email from x2VOL for verifying my hours and needs it resent. What do I do? Can I just hit the “resubmit” button?
Unfortunately, hitting the resubmit button will not send another confirmation email to your contact. To prevent multiple approvals for a single service project, x2VOL will only send one confirmation email to the contact person for each entry. Every time you made an adjustment to your entry, another confirmation email is NOT sent. If your contact person needs another verification email sent, you will have to delete your entire entry and then reenter it. As these emails come from x2VOL, school sponsors do not have the ability to send verification emails. It may be wise to email the contact person after you have submitted the new entry to make sure they received the new verification email.
7. I’m having trouble with x2VOL, such as getting my hours submitted, logging in, or building an account. What should I do? Can the NHS sponsor fix it?
x2VOL is an independent company contracted to organize/verify all service projects for the THS NHS organization. Once all entries have been entered in x2vol and verified by the contact person, the school sponsors simply verify that the service projects meet the school guidelines. For issues with building an account on x2VOL, logging in, or submitting hours, you need to contact x2VOL. If you are having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
8. I still need my hours verified on x2VOL by my contact person. Can my contact person email a sponsor instead of doing it through x2vol?
No, since the sponsors do not work for x2VOL we cannot take x2VOL submissions from your contact person and then enter it in their system. We pay x2VOL specifically so we do not have to email or call to verify the hundreds of entries every six weeks for each member; the contact person must respond to the email from x2VOL in order to get their response registered.
9. Do I have the entire school year to enter service hours? Can I wait until the due dates at the end of each semester or the end of the school year to enter my hours?
Refer to the due date chart on the NHS website for submitting hours. All hours must be submitted during the same six weeks in which they were performed. That means that they must also be verified by the contact person by that due date; for that reason, please do not wait until the last minute to submit. The periodic due dates prevents a sudden flood of submissions at the end of each semester.
10. My hours were denied by the sponsor. How do I know why they were denied?
There are multiple reasons why hours might have been denied. The first step is to log into your account and see if a note was left regarding their denial. You will also want to see if there is an option to resubmit the hours once the problem has been corrected.
The most common reasons for a denial of hours are:
11. My hours were “denied with a chance to resubmit” because I forgot to answer the mandatory 2 questions or was lacking verification from my contact person. I’ve fixed my submission and taken care of the problem, but they still have not been approved by my sponsor. Why?
You probably forgot to hit “resubmit” after you fixed the issue.
12. Once I resubmit my hours and they are verified by my contact person, how long will it take for a sponsor to approve them?
The NHS sponsor clears out all entries based on the calendar posted on the homepage of the THS NHS website. If your hours are not approved in the appropriate window of time, they will be deleted and not accepted as hours towards NHS.
13. What is the difference between verification and approval of hours?
When you volunteer for an event and submit it on x2VOL with the event's contact person's email address, it will send the contact person an email asking them to VERIFY the hours. After the contact person has verified the hours, the NHS sponsor will APPROVE the hours to apply to the NHS goal . Both steps need to be completed before your volunteer hours fully count towards your NHS goal.
1. Am I in the right group on x2VOL?
When you join the Class of 20__ group, you have only joined the school, not the NHS group. You need to go to:
- Groups & Goals
- Add New Group
- Click on National Honor Society
- ADD the appropriate group (NHS class of 20__ Volunteer Hours)
2. How do I create an account in x2VOL?
There is a step-by-step guide on the tab above "x2VOL Account" for creating an x2VOL account. If you are still having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
3. How do I log hours in x2VOL?
There is a video (created by x2VOL) at the bottom of this page that walks you through how to log hours. If you are still having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
4. How do I know what types of activities I can perform for service hours?
On the "Service Guidelines" tab, there is a list of service guidelines and requirements for approved service projects.
5. What are my responsibilities after submitting a service project?
Once you submit hours, x2VOL sends an automatic email to the person you list as a contact so they can verify your attendance and service time. It’s your job to let the contact person know that they should expect an email from x2VOL and, if needed, you should follow up with a polite reminder. Your hours are not fully submitted until they are verified by the contact person. If you do not include an email for a contact person, there is no way for them to electronically verify your service.
6. My hours have not been verified, and I submitted them a long time ago OR my contact person accidentally deleted the email from x2VOL for verifying my hours and needs it resent. What do I do? Can I just hit the “resubmit” button?
Unfortunately, hitting the resubmit button will not send another confirmation email to your contact. To prevent multiple approvals for a single service project, x2VOL will only send one confirmation email to the contact person for each entry. Every time you made an adjustment to your entry, another confirmation email is NOT sent. If your contact person needs another verification email sent, you will have to delete your entire entry and then reenter it. As these emails come from x2VOL, school sponsors do not have the ability to send verification emails. It may be wise to email the contact person after you have submitted the new entry to make sure they received the new verification email.
7. I’m having trouble with x2VOL, such as getting my hours submitted, logging in, or building an account. What should I do? Can the NHS sponsor fix it?
x2VOL is an independent company contracted to organize/verify all service projects for the THS NHS organization. Once all entries have been entered in x2vol and verified by the contact person, the school sponsors simply verify that the service projects meet the school guidelines. For issues with building an account on x2VOL, logging in, or submitting hours, you need to contact x2VOL. If you are having problems, click the link labeled “help” or “contact” on the x2VOL website for assistance.
8. I still need my hours verified on x2VOL by my contact person. Can my contact person email a sponsor instead of doing it through x2vol?
No, since the sponsors do not work for x2VOL we cannot take x2VOL submissions from your contact person and then enter it in their system. We pay x2VOL specifically so we do not have to email or call to verify the hundreds of entries every six weeks for each member; the contact person must respond to the email from x2VOL in order to get their response registered.
9. Do I have the entire school year to enter service hours? Can I wait until the due dates at the end of each semester or the end of the school year to enter my hours?
Refer to the due date chart on the NHS website for submitting hours. All hours must be submitted during the same six weeks in which they were performed. That means that they must also be verified by the contact person by that due date; for that reason, please do not wait until the last minute to submit. The periodic due dates prevents a sudden flood of submissions at the end of each semester.
10. My hours were denied by the sponsor. How do I know why they were denied?
There are multiple reasons why hours might have been denied. The first step is to log into your account and see if a note was left regarding their denial. You will also want to see if there is an option to resubmit the hours once the problem has been corrected.
The most common reasons for a denial of hours are:
- The hours do not meet the THS NHS guidelines for approved service hours
- The two mandatory questions were not answered on your submission
- The number of hours exceeded the maximum 10 for a single service project
- The contact person did not verify your participation/attendance at the activity
- The hours were not submitted and verified by the contact person by the six weeks deadline
11. My hours were “denied with a chance to resubmit” because I forgot to answer the mandatory 2 questions or was lacking verification from my contact person. I’ve fixed my submission and taken care of the problem, but they still have not been approved by my sponsor. Why?
You probably forgot to hit “resubmit” after you fixed the issue.
12. Once I resubmit my hours and they are verified by my contact person, how long will it take for a sponsor to approve them?
The NHS sponsor clears out all entries based on the calendar posted on the homepage of the THS NHS website. If your hours are not approved in the appropriate window of time, they will be deleted and not accepted as hours towards NHS.
13. What is the difference between verification and approval of hours?
When you volunteer for an event and submit it on x2VOL with the event's contact person's email address, it will send the contact person an email asking them to VERIFY the hours. After the contact person has verified the hours, the NHS sponsor will APPROVE the hours to apply to the NHS goal . Both steps need to be completed before your volunteer hours fully count towards your NHS goal.